You have questions – We have answers! While we try to keep our process as simple as possible, our customers will always have questions. To save you the time and trouble of having to ask us, we’ve listed the most common questions and their answers.
If you have a particular question that we haven’t covered, then please email us at kelly.reina@mychaseagent.com and we will do our best to get back to you within 24 hours.
Tenant FAQ’s
What if my tenants move out prior to the end of the lease?
The Designated Agent will re-rent the property for free. However, if another agent (including a Chase Real Estate Agent) brings a qualified tenant, there is a commission due of $750.00.
What if your tenant is in a property shorter than a twelve (12) month lease term?
The commission to Chase Real Estate is 75% of the monthly rental amount. Once the tenant vacates the property, the Leasing Agent begin marketing the property and start over.
Where are your homes located?
Our homes are located throughout the Chicago Suburban area.
Do I have to pay to use your services?
We don’t charge to help you find a home. But if you decide to enter into a lease agreement for any of our properties, there is a $35 application processing fee per adult.
Do you allow pets in your leasing properties?
Many properties do allow pets. However, the pet policy varies from property to property, depending upon the owner’s terms.
How do you select who qualifies for a Lease?
We use a five-step qualifying process. This includes a credit check, employment verification, current and previous residency verification, public record search and criminal background check.
How long does it take to complete the application process?
We like to keep things fast and simple so we offer a streamlined application process. Once you locate the property you want, the application process typically can be completed within 24 to 48 hours.
When can I move in?
After the application process is completed, the lease agreement signed, and required payments collected, you are free to move in to your new home.
Can you help me select the home that’s right for me and my situation?
Absolutely! We have leasing specialists on staff to take you through the process step by step, answering all your questions and directing you to the rental home that would best suit your situation.
How much does it cost to move into a rental home?
The security deposit is one month’s rent and monthly rent vary from house to house. You will need to pay the security deposit and rent prior to moving into the property.
How can I see the homes I’m interested in?
Each listing includes a street address so you can drive by and see the outside of the home and get a feel for the general neighborhood. However, to get inside you will need to get in touch with us and make an appointment to view the property. Make a list of the homes that match your selection criteria and call our office; a leasing specialist will take it from there.
I found a home I like, but I’m not able to move in for a few months?
The only way to secure the home you choose is to complete the leasing application process and begin lease payments. But since we typically have hundreds of houses available, it is highly likely that you will find another suitable home when you’re ready to move in. We update our rental home listings daily, so check our website and weekly ads regularly.
Real Estate Investor FAQ’s
Can Chase Real Estate help me locate and purchase investment property?
Yes, absolutely. It is vital to successful real estate investing that you select the right property. Over the years, Chase Real Estate has purchased thousands of homes for clients and we know what to look for in an investment property.
How long should it take to secure a tenant?
On average our Lease Team can secure a tenant in 28 days.
Who is responsible for changing the utilities?
This is the responsibility of the tenant and our leasing team will make sure they understand this. Please do not turn off any utilities while the home to vacant. This can hold up the rental process.
How do I renew the lease?
We recommend that 60 days prior to the end of the lease you notify the tenant by mail if you would like them to renew. If they choose to renew you can find a blank lease on our website.
What can I do to help get my property rented?
- Check with the city to see if you are required to have a RENTAL occupancy permit and forward it to us when you receive it.
- Make sure the unit is clean on the inside as well and the outside.
- Make sure we receive at least 10 interior photos.
